Re: Customer Service!
A friend of mine had a gunsmith of unquestioned reputation build him a .224 hunting rifle on a rem 700 S/A. It never shot worth a crap, and was checked and re-checked by the original builder and another 'smith in Austin. The final verdict of both was that the barrel itself was defective. The bore appeared to be slightly larger at the muzzle. Both of them called the maker and the owner also called them. The original 'smith has the button off the breech end of the blank, so he didn't chamber the wrong end.
To date, 3 yrs later, the barrel maker, who examined the barrel a year ago, has tap danced and said that they lapped the barrel again (why ???) returned it and said nothing was wrong with it and that was that.
This is going to sound lame, but since it didn't happen to me, and all of this info is second-hand, I'm not going to name the maker, one of the top ones, but post this because I can't believe a top barrel maker would blow one off like that. Right or wrong, they knew both 'smiths and could have at least replaced the blank. I have heard that both 'smiths stopped using their barrels.
The moral is that anyone can screw up, but how they react to it makes the difference. This maker poisoned the well for a lot of people.
Good for Pacnor, they got it right.
Good hunting, Tom
Texas State Rifle Association Life Member
NRA Endowment Life Member
A big fast bullet will beat a little fast bullet every time