Originally Posted by Broz
I would advise them to take it higher in managment. The home store is in Sidney Nebraska. Be professional and don't give up yet.
I agree they should do that as the store may be throwing off , getting to the owners or upper management is the way to go.
I had a very bad experience in a Marriot Hotel in Surfers paradise near Brisbane in Queensland over here .
Got nowhere complaining to the Australian management so after some research I found out who to complain to in the USA , sent photos and detailed reports of everything that happened and how it was handled , well not handled over here and in the end the hotel manger got the sack and I got all my money refunded .
Sometimes the executives just have no idea of what is actually going on at the coal face .
However I have a gut feeling on this that the mark has been so well chosen that the management will believe the store and suspect the customer is trying to pull a fast one . They tend to do that when it is one persons word against another and they back their own people because then they don't have to admit to them selves , that they have a problem in the store .
I was only successful after I bombarded them with irrefutable evidence .
I pray I am wrong but I have been around a long time and fought a lot of battles like this.
However the USA has a good track record of high quality service to it's customers
way better than what we get over here so that may win out in the long run .