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Bad Customer Service from XXXX, but Kudos to MasterCard

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  #8  
Unread 01-24-2009, 12:24 PM
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Join Date: Feb 2007
Location: Central Illinois
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re: Bad Customer Service from XXXX, but Kudos to MasterCard

Thanks for the heads up. I just got my first ever order from xxxlast week with no issues, but I'll certainly remember this before I order from them again.

Last edited by Len Backus; 02-14-2010 at 05:45 AM.
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  •   #9  
    Unread 02-11-2010, 06:45 PM
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    re: Bad Customer Service from XXXX, but Kudos to MasterCard

    I also had a very, very, very bad experience with xxx. This was over a custom built rifle. Needless to say I will never, ever, ever do business with xxxs again. I recommend that others who are looking for a custome built rifle go elsewhere. Fast.

    Last edited by Len Backus; 02-14-2010 at 05:45 AM.
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      #10  
    Unread 02-12-2010, 09:42 AM
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    Join Date: Jan 2008
    Location: Millbrook ,NY.
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    re: Bad Customer Service from XXXX, but Kudos to MasterCard

    FYI
    UPS will not accept it back as a return to sender wrong item situation. To use UPS it must be shipped through a registered Haz-mat shipper and the UPS customer counters at UPS buildings do not count as such,,
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      #11  
    Unread 02-12-2010, 09:44 AM
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    re: Bad Customer Service from XXXX, but Kudos to MasterCard

    Just my .02 but I have had dozens of transactions with them over the years with not one problem. They have even gone above and beyond the call more than once to make sure I had products needed before a match.

    Sorry you had a bad experience. Did you talk to xxx?

    Just got off the Phone with xxx (ordered some of the new "Thunderbird" replacement powder for my PPC) and xxx was not aware of this so you might call her.
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    Last edited by Len Backus; 02-15-2010 at 08:51 PM. Reason: Update
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      #12  
    Unread 02-12-2010, 10:29 AM
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    Join Date: Sep 2008
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    re: Bad Customer Service from XXXX, but Kudos to MasterCard

    Hello,
    If the gentlemen with the powder and rifle issues will please contact me I can look into this for both of you. Neither of you have given names so I have no way of researching it on my end.
    Thanks,
    xxx

    Last edited by Len Backus; 02-14-2010 at 05:46 AM.
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      #13  
    Unread 02-13-2010, 10:15 AM
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    Join Date: Dec 2006
    Location: New Mexico
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    re: Bad Customer Service from XXXX, but Kudos to MasterCard

    I've ordered several items from xxx and had issues with Fed Ex. Amy, was very helpful working out those issues and made sure I received my stuff. With primers, they've been very good making sure I was getting what I ordered.

    My 2 cents

    Last edited by Len Backus; 02-14-2010 at 05:46 AM.
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      #14  
    Unread 02-13-2010, 04:21 PM
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    re: Bad Customer Service from XXXX, but Kudos to MasterCard

    I have had excellent service from xxx
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    Last edited by Len Backus; 02-14-2010 at 05:46 AM.
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