Originally Posted by barm
I ordered 2 pounds on N130 and 1 pound of N120. I got 2 pounds of N130 and 1 pound of N135. Unfortunately I could not return the powder because it is a hazardous material and I do not have a Haz Mat contract with a shipping company. None of the gun shops in my area ship powder so I could not send it back.
I filled out the dispute form in December along with sending the itemized order form and pictures of what I received. I was told on the 15th my account had been credited for the $23.95 which was the cost of the incorrect powder.
Sounds like things are right on track. But the merchant,xxx still has 45 days from the day they receive notice of the dispute (not when you started it) to respond. Watch your statements carefully. That charge may get reinstated on your account, and only afterwards will you get a letter of explanation from your bank.
What you really need to do is call your CC company and ask for a new CC number for that same account. You will get a new card with a new number but all of the balances, etc., remain unchanged. It is the same account but different CC #.
I've seen merchants rebill disputed charges several months after the buyer thought it all went away. They have your CC # on file. If you get a new number, they cannot run the charge again. If they do re-run the charge many moons from now, you have to start the dispute all over again.
Contact UPS and ask them if they cannot "return to sender" this package as it is the wrong product.