I have two days of terrible frustration with Savage Arms. I have tried multiple times to get through on their phone lines to ask a a question about their F-Class rifle with no success. This morning was the final insult. I was trying to explain my problem with the lady that answered the phone and ask to speak to a manager. I had spoken for probably 15 second when she simply transfered me to someone in mid-sentence! The person she transfered me to immediately put me on hold. Guess I really don't want one of their rifles!:mad:
Anyone else have a a similar experience? My dealer has not been able to get any information out of them either.
Hope it does change. My dealer (Gander Mountain) is going to try to get my question answered at a much higher level. If things don't get better, I simply won't buy their rifle. I refuse to get treated that way.
I have dealt with their customer service on a few occasions and I have always been taken care of very well. They have always been polite and curdious to me. I recently recieved a custom order and I called and talked to them a lot about it and they were great. Even the nicest people can have a bad day, you must have just been unlucky when you called. I really like their customer service.
I was given a 'heads-up' about this post and wanted to respond personally. As a 'customer driven' company, comments and feedback are very important to us. Although I'd like to frequent forums more often, sometimes there just doesn't seem to be enough time in a day!
Sometimes we do get 'swamped' with incoming calls and try our best to handle them as expeditiously as possible. Currently we have one person out and another in training. I offer this not as an excuse but as an explanation. Even with a full staff however, there will be times that we can't answer every call as it comes in.
How's this: if you get to a point where you need help or are frustrated with the service received, contact me directly. I have posted my contact information on other forums and offer my assistance to anyone that needs it. I answer all e-mails within 24 hours and if you don't get a response, I never received it (sometimes our firewall strips them out as spam). If you forward a phone number, I'll call you. Is that fair enough?
Director Of Customer Service
Savage Arms, Inc.