REVISED,I hope McGowen barrels are better than their customer service. REVISED
I wasn't sure if this was the right place to put this but I didnt want anyone else to get ripped off
I am very big on customer service especially when dealing with a company as a first time buyer. I feel I was ripped off by Mcgowen barrel and I am not happy about it. I placed an order for a barrel approx 2 months ago and I called after about a month to see if Mcgowen was ready for payment, I was told that someone would get back to me when they found out where my barrel was in the barrel making process, no one ever got back to me. I called again 2 weeks later and was told that the person would have to go to the shop and yet again find out where in the process my barrel was and they would get back to me in 10-15 minutes, I asked if someone was actually going to get back to me this time, I was told yes, give me 10-15 minutes. I finally received a call the next day in the late afternoon, with the person asking me if someone ever contacted me back yesterday I said NOPE.
The gentlemen then stated that during the process the barrel suffered some kind of flaw and had to be remade. I was bothered by the fact that no one took the time to update me on this set back. Finally on March 31,2009 I was called and told that my barrel was ready and that Mcgowen was ready for payment. I said ok, I then stated I wanted the barrel shipped USPS priority mail. I was told by Dan that would NOT be a problem but I would have to pay extra and a handling fee and we discussed the difference in price between Fedex and USPS PER THEIR WEBSITES to find the better shipping rate. I said ok gave Dan my CC# and got off the phone on a good note. 4 days went by and I received nothing so I called and I don't know who I spoke with but they said they were not in the office right now and they would get back to me as soon as they were, it must have been a cell phone, this was on Friday april 3, 2009. As of today april 6th the barrel still has not arrived so I called to get my signature authorization # to have a trace put on it. The girl who aanswered the phone tells me that the package was shipped Fedex, I was like huh it was supposed to be shipped priority mail and she gave me the tracking # for Fedex. She then told me the guy (I do not know his name, NOT Dan would call me back)
The other Gentlemen who runs things called me back after 2 hours and said that USPS does NOT offer priority mail shipping but the package actually WAS shipped USPS, I was absolutely appauled and told him I have shipped MANY items USPS Priority and that was the service that I payed extra for, his response was I do not handle the shipping so I don't know what to tell you. WHAT??? I told him that I was not happy and this was rediculous. He told me the gentlemen I spoke to handles all the shipping and if I had any problems I should take it up with him. He then proceeded to tell me that Dan who is in charge of shipping told him (the guy I was on the phone with) that USPS does NOT offer priority mail. Now MAYBE I was wrong for this but I told him that Dan was full of crap, I did NOT curse, get loud or aggressive and he started telling me that he doesnt appreciate the way I was speaking to him and we just need to get this resolved so we can part ways. So here I am NO BARREL, paid extra $$$ for a service that I did NOT receive and the lack of making things right wasnt even in Mcgowen mindset. I DO NOT CARE if this barrel shoots clover leafs at 1000000000yds I will NEVER deal with them again. BUYERS BEWARE
Last edited by Southernfryedyankee; 04-07-2009 at 07:47 PM.