Long Range Hunting Online Magazine


Go Back   Long Range Hunting Online Magazine > Rifles, Reloading, Optics, Equipment > Rifles, Bullets, Barrels & Ballistics

Rifles, Bullets, Barrels & Ballistics Applied Ballistics


Reply

REVISED,I hope McGowen barrels are better than their customer service. REVISED

 
LinkBack Thread Tools Display Modes
  #1  
Old 04-06-2009, 03:10 PM
Silver Member
 
Join Date: Feb 2009
Location: SC
Posts: 415
REVISED,I hope McGowen barrels are better than their customer service. REVISED

I wasn't sure if this was the right place to put this but I didnt want anyone else to get ripped off

I am very big on customer service especially when dealing with a company as a first time buyer. I feel I was ripped off by Mcgowen barrel and I am not happy about it. I placed an order for a barrel approx 2 months ago and I called after about a month to see if Mcgowen was ready for payment, I was told that someone would get back to me when they found out where my barrel was in the barrel making process, no one ever got back to me. I called again 2 weeks later and was told that the person would have to go to the shop and yet again find out where in the process my barrel was and they would get back to me in 10-15 minutes, I asked if someone was actually going to get back to me this time, I was told yes, give me 10-15 minutes. I finally received a call the next day in the late afternoon, with the person asking me if someone ever contacted me back yesterday I said NOPE.

The gentlemen then stated that during the process the barrel suffered some kind of flaw and had to be remade. I was bothered by the fact that no one took the time to update me on this set back. Finally on March 31,2009 I was called and told that my barrel was ready and that Mcgowen was ready for payment. I said ok, I then stated I wanted the barrel shipped USPS priority mail. I was told by Dan that would NOT be a problem but I would have to pay extra and a handling fee and we discussed the difference in price between Fedex and USPS PER THEIR WEBSITES to find the better shipping rate. I said ok gave Dan my CC# and got off the phone on a good note. 4 days went by and I received nothing so I called and I don't know who I spoke with but they said they were not in the office right now and they would get back to me as soon as they were, it must have been a cell phone, this was on Friday april 3, 2009. As of today april 6th the barrel still has not arrived so I called to get my signature authorization # to have a trace put on it. The girl who aanswered the phone tells me that the package was shipped Fedex, I was like huh it was supposed to be shipped priority mail and she gave me the tracking # for Fedex. She then told me the guy (I do not know his name, NOT Dan would call me back)

The other Gentlemen who runs things called me back after 2 hours and said that USPS does NOT offer priority mail shipping but the package actually WAS shipped USPS, I was absolutely appauled and told him I have shipped MANY items USPS Priority and that was the service that I payed extra for, his response was I do not handle the shipping so I don't know what to tell you. WHAT??? I told him that I was not happy and this was rediculous. He told me the gentlemen I spoke to handles all the shipping and if I had any problems I should take it up with him. He then proceeded to tell me that Dan who is in charge of shipping told him (the guy I was on the phone with) that USPS does NOT offer priority mail. Now MAYBE I was wrong for this but I told him that Dan was full of crap, I did NOT curse, get loud or aggressive and he started telling me that he doesnt appreciate the way I was speaking to him and we just need to get this resolved so we can part ways. So here I am NO BARREL, paid extra $$$ for a service that I did NOT receive and the lack of making things right wasnt even in Mcgowen mindset. I DO NOT CARE if this barrel shoots clover leafs at 1000000000yds I will NEVER deal with them again. BUYERS BEWARE
__________________




Last edited by Southernfryedyankee; 04-07-2009 at 07:47 PM.
Reply With Quote
  #2  
Old 04-06-2009, 03:56 PM
Silver Member
 
Join Date: Feb 2009
Location: SC
Posts: 415
Re: I hope Mcgowen's barrels are better than their customer service, BUYERS BEWARE

I just called to speak to Dan and he JUST told me that the barrel didnt even get picked up until today. He also accused me of "wanting something" I just said I want them to have better customer service for their future buyers as I will NOT be 1 of them. From the 31'st till now I couldnt even get a phone call stating that it hasnt even been mailed yet. Thats BAD BUSINESS
__________________



Reply With Quote
  #3  
Old 04-06-2009, 04:26 PM
Silver Member
 
Join Date: Feb 2009
Location: SC
Posts: 415
Re: I hope Mcgowen's barrels are better than their customer service, BUYERS BEWARE

Now that I am thinking about it if the package JUST got picked up 2day how did Jon or the girl behind the desk not know that when I spoke to them earlier today. What kind of business do they run there?
__________________



Reply With Quote
  #4  
Old 04-06-2009, 04:26 PM
SPONSOR
 
Join Date: Jun 2007
Location: Wyoming
Posts: 2,688
Re: I hope Mcgowen's barrels are better than their customer service, BUYERS BEWARE

SFY,
Sorry to hear you are so upset.
I have bought several barrels from McGowen with no problems.
In fact, I recommend them to others, and I know a number of guys who use them and have been pleased.
Timeframes are not set in stone and sometimes things do not work out right and have to be remade or replaced-That is true in the gun world.
I have found that the companies that make gun, and gun related products to be some of the best people in the world. I am convinced that if one treats another person with respect that in the end it will work out.
IF McGowen treats customers terribly and or intentionally decieves their customers then that will come out and they will be out of business in short order. I personally do not beleive that to be the case.
I hope it gets worked out for everyones sake.
Reply With Quote
  #5  
Old 04-06-2009, 04:29 PM
Platinum Member
 
Join Date: Jan 2008
Location: SOCIALIST CONTROLLED TERRITORY OF NEW YORK
Posts: 4,391
Re: I hope Mcgowen's barrels are better than their customer service, BUYERS BEWARE

I have never delt with them but sounds like they have some issues. Sorry to here you had such a hard time. I hope when you do get the barrel it is what you wanted.

I have only delt with Brux and that guy was great so I can recomend them.
Reply With Quote
  #6  
Old 04-06-2009, 04:37 PM
Silver Member
 
Join Date: Feb 2009
Location: SC
Posts: 415
Re: I hope Mcgowen's barrels are better than their customer service, BUYERS BEWARE

My good man the timeframe didnt bother me in the least it was the piss poor customer service. I had EVERY intent to be bragging on their barrel left and right but I feel I was mistreated. When I pay for a service and someone tells me oh USPS doesnt offer that, it bothers me. If a company says they will call me back and doesnt that bothers me. If I am told that my barrel is shipping on the 31'st and here I am 7 days later JUST finding out it hasnt even been picked up by the mail courier till today with NO phone call saying I dont know what happened they didnt pick up your barrel, were going to run it over right now to ship it THAT bothers me. Especially when my payment goes through instantly. MY CC didnt need 7 days to clear but my barrel was just sitting in a mailbox chillin while im home waiting for it expecting it a week+ ago.

Quote:
Originally Posted by Ernie View Post
SFY,
Sorry to hear you are so upset.
I have bought several barrels from McGowen with no problems.
In fact, I recommend them to others, and I know a number of guys who use them and have been pleased.
Timeframes are not set in stone and sometimes things do not work out right and have to be remade or replaced-That is true in the gun world.
I have found that the companies that make gun, and gun related products to be some of the best people in the world. I am convinced that if one treats another person with respect that in the end it will work out.
IF McGowen treats customers terribly and or intentionally decieves their customers then that will come out and they will be out of business in short order. I personally do not beleive that to be the case.
I hope it gets worked out for everyones sake.
__________________



Reply With Quote
  #7  
Old 04-06-2009, 04:52 PM
Gold Member
 
Join Date: Jan 2007
Location: Grafton, WI
Posts: 595
Re: I hope Mcgowen's barrels are better than their customer service, BUYERS BEWARE

I have a barrel from them and everything went smooth. sorry to hear about your bad experience
Reply With Quote
Reply

Bookmarks

Thread Tools
Display Modes


Similar Threads for: REVISED,I hope McGowen barrels are better than their customer service. REVISED
Thread Thread Starter Forum Replies Last Post
New Sightron S3 fs/wtt Ky =revised= scott1119 Optics For Sale 11 04-02-2011 09:27 PM
A few MORE guns. . .(revised, added more stuff) NesikaChad Gun Photos 12 08-03-2008 02:26 AM
Gone bugthor Guns For Sale 0 10-29-2007 10:19 PM
Leica 1200 revised for 2006 Ian M General Discussion 1 02-06-2006 02:33 PM


All times are GMT -5. The time now is 06:12 PM.


Powered by vBulletin ©2000 - 2014, Jelsoft Enterprises Ltd.
Content Management Powered by vBadvanced CMPS
All content ©2010-2014 Long Range Hunting, LLC