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Remington Kept My Sendero II 7 RUM

 
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  #1  
Old 03-08-2012, 12:46 PM
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Remington Kept My Sendero II 7 RUM

After working with my new Remington Sendero II 7 RUM for three months and firing over 350 rounds through the barrel without finding anything that would consistently shoot less than 2 inches at 100 yards, I decided to send it back to Remington. I tried every trick I know to get it to shoot but couldn't get what I thought was a satisfactory load. Oh sure, it would shoot a 1/2 MOA group one day but then the next day with the same load and conditions it would be shooting 2" groups at 100 yards.

After I shipped it back to factory I got an email saying they had received it and gave me a link to keep track of it's progress. After about a week the status changed to say that a rep was in the process of checking the problem. Another week later and it changed to say that I needed to get in touch with the repair facility for customer approval before further action could be taken. I figured they wanted me to okay repair that I was going to have to pay for. I decided I'd just have them return it and I'd have the gun rebarreled by a custom shop.

When I called that wasn't what they asked me. They wanted to know what gun I'd like to have to replace the 7 RUM. They told me that they were no longer making the Sendero in the 7 RUM and that all the barrels that they had in that caliber were bad. They offered to replace it with a 300 Ultr Mag Sendero but I told them I wasn't real keen on the .400" of free bore they were putting in the Ultra Mags.

Having recently picked up a Remington Catalog, I quickly thumbed throug it and decided on the Remington 700 XCR Long Range Tactical in the 300 Win Mag. He told me that the XCR LRT was a more expensive gun than the Sendero but he thought he could get them to approve it.

I called back yesterday to see what they had decided and the same guy said they had approved the swap and I should have the rifle in 2 1/2 to 3 weeks. He said he'd have to order it from their distribution center which would take about a week to receive at his shop. He said it would take them about a week to test the rifle and a few more days to ship it to me.

I hate that I wasted all that money on ammo and components to find out that the gun was defective, but I think they handled it in a very professional way and in a timely method. They even sent a pre-paid UPS label to ship my rifle back to the factory.

Now, I'm not saying that everyone that has the same rifle that I had has a defective rifle, but if every barrel they have at the factory is bad, I wouldn't waste a lot of time or money trying to get one to shoot if it doesn't tighten up pretty quick.

Just saying!
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Old 03-08-2012, 12:51 PM
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Re: Remington Kept My Sendero II 7 RUM

In a way, that's the cats ass! You get a new gun!
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Old 03-08-2012, 02:12 PM
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Re: Remington Kept My Sendero II 7 RUM

Im surprised that the handled it in that way, when we deal with remington i feel like i have to deal with the bottom of the barrel of their staff, looks like they took care of you very well, good for the company
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Old 03-08-2012, 03:01 PM
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Re: Remington Kept My Sendero II 7 RUM

Good for you! I havent had as good of luck with them. My trigger broke, literally the thing broke in half, and they told me I had to ship the whole rifle across the country on my own dime. I said I would be happy to ship them my trigger group, but I wasnt paying for the whole 9lbs rifle to cross 5 provinces. They said that was the conditions of warranty and if I didnt like it i could deal with it myself. I did, with the help form CenterShot rifles.

I hope that maybe, just maybe they have started to take there customers concerns into consideration. or maybe they're just tired of Savage stealing there customers with there great customer service.
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Old 03-08-2012, 03:24 PM
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Re: Remington Kept My Sendero II 7 RUM

good deal for you. I am used to the (it is with in our factory specs sorry)
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Old 03-08-2012, 03:44 PM
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Re: Remington Kept My Sendero II 7 RUM

Quote:
Originally Posted by dragman View Post
good deal for you. I am used to the (it is with in our factory specs sorry)
thats what i hear from most people that deal with them
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Old 03-08-2012, 03:57 PM
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Re: Remington Kept My Sendero II 7 RUM

I'm thinking there may be a liability issue with the 7 RUM rifles. Might make them a little easier to deal with.
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