Remington Kept My Sendero II 7 RUM
After working with my new Remington Sendero II 7 RUM for three months and firing over 350 rounds through the barrel without finding anything that would consistently shoot less than 2 inches at 100 yards, I decided to send it back to Remington. I tried every trick I know to get it to shoot but couldn't get what I thought was a satisfactory load. Oh sure, it would shoot a 1/2 MOA group one day but then the next day with the same load and conditions it would be shooting 2" groups at 100 yards.
After I shipped it back to factory I got an email saying they had received it and gave me a link to keep track of it's progress. After about a week the status changed to say that a rep was in the process of checking the problem. Another week later and it changed to say that I needed to get in touch with the repair facility for customer approval before further action could be taken. I figured they wanted me to okay repair that I was going to have to pay for. I decided I'd just have them return it and I'd have the gun rebarreled by a custom shop.
When I called that wasn't what they asked me. They wanted to know what gun I'd like to have to replace the 7 RUM. They told me that they were no longer making the Sendero in the 7 RUM and that all the barrels that they had in that caliber were bad. They offered to replace it with a 300 Ultr Mag Sendero but I told them I wasn't real keen on the .400" of free bore they were putting in the Ultra Mags.
Having recently picked up a Remington Catalog, I quickly thumbed throug it and decided on the Remington 700 XCR Long Range Tactical in the 300 Win Mag. He told me that the XCR LRT was a more expensive gun than the Sendero but he thought he could get them to approve it.
I called back yesterday to see what they had decided and the same guy said they had approved the swap and I should have the rifle in 2 1/2 to 3 weeks. He said he'd have to order it from their distribution center which would take about a week to receive at his shop. He said it would take them about a week to test the rifle and a few more days to ship it to me.
I hate that I wasted all that money on ammo and components to find out that the gun was defective, but I think they handled it in a very professional way and in a timely method. They even sent a pre-paid UPS label to ship my rifle back to the factory.
Now, I'm not saying that everyone that has the same rifle that I had has a defective rifle, but if every barrel they have at the factory is bad, I wouldn't waste a lot of time or money trying to get one to shoot if it doesn't tighten up pretty quick.