Zeiss\' Customer Service?
I have a 2 year old Zeiss VM/V that cost $1400.00 new, and it needs help. I emailed the Customer Service Department in Virginia about the problems.
It took two attempts to finally get them to respond. When I finally got a response I was immediately advised of how it probably would be found to be my problem, and to the tune of $800.00, just to run through it and fix it if needed. I was quoted $800.00's without even them seeing my scope. Also, that they might have to send it to Germany for further repairs.
It was dropped, and has some ring marks, all I wanted was to find out if they could check it out just to build my confidence back up.
I am afraid to send it to them now. And if I am going to pay that kind of money to repair a scope, I'd soon buy another Leupold.
Has anyone had similar experiences with Zeiss? What to do?
When I asked for her bosses email, she refused to give it to me. This is jacked!