Long Range Hunting Online Magazine


Go Back   Long Range Hunting Online Magazine > Rifles, Reloading, Optics, Equipment > Long Range Scopes and Other Optics

Long Range Scopes and Other Optics Nightforce Optics


Reply

Zeiss Conquest focus issue at long range

 
LinkBack Thread Tools Display Modes
  #15  
Old 04-26-2014, 08:24 PM
Bronze Member
 
Join Date: Jan 2010
Posts: 65
Re: Zeiss Conquest focus issue at long range

I would guess it went around the world a few times taking this long!!!

I was told US factory - but who knows.
Reply With Quote
  #16  
Old 05-02-2014, 10:58 AM
Bronze Member
 
Join Date: Jan 2010
Posts: 65
Re: Zeiss Conquest focus issue at long range

Just called Zeiss again - because they never return my calls or e-mails.

Now I am told a 12 week time for repair or replacement from the factory. I told the service person they have had the scope for over 4 months - which is 16 weeks.

Horrible customer service.
Reply With Quote
  #17  
Old 05-02-2014, 02:32 PM
Gold Member
 
Join Date: Oct 2002
Location: York, Pa.
Posts: 592
Re: Zeiss Conquest focus issue at long range

It took them 12 weeks to 're center' my scope after I banged it on a rock and lost over half of my left adjustment. I sent it in beginning of Dec received it back in March. Everything fine an dandy now.
They said the weather really set them back this winter with people missing a lot of work.
That I can understand as this past winter was a frign' bear here in the northeast.
Their factory is in the Virginia's somewhere.
__________________
Kevin
Reply With Quote
  #18  
Old 05-02-2014, 06:06 PM
Bronze Member
 
Join Date: Jan 2010
Posts: 65
Re: Zeiss Conquest focus issue at long range

My buddy sent in his Leupold - had it back and repaired in 6 days. Went to Oregon factory - he got an e-mail when it was received and another when it shipped back to him - with tracking.

That is outstanding service.

What burns me about Zeiss is no call or e-mail. Just let the customer know what is going on - not that much to ask.

This will be my last Zeiss product I purchase - many similar products with much better customer service.
Reply With Quote
  #19  
Old 05-04-2014, 01:20 PM
Platinum Member
 
Join Date: Feb 2011
Location: Cincinnati, Ohio
Posts: 1,912
Re: Zeiss Conquest focus issue at long range

Quote:
Originally Posted by barner107 View Post
This will be my last Zeiss product I purchase - many similar products with much better customer service.

GOOD! That leaves many scopes I'll be able to purchase. Some of you guys act like you are the only person in the world a company has to wait on and service
Reply With Quote
  #20  
Old 05-04-2014, 01:45 PM
Silver Member
 
Join Date: Apr 2013
Location: Norway, Buskerud
Posts: 387
Re: Zeiss Conquest focus issue at long range

Quote:
Originally Posted by Sully2 View Post
GOOD! That leaves many scopes I'll be able to purchase. Some of you guys act like you are the only person in the world a company has to wait on and service
++! Precisely and BTW, over here in Europe Zeiss' customer - service is outstanding. Maybe some homemade issues in the US?!
Reply With Quote
  #21  
Old 05-04-2014, 07:28 PM
Bronze Member
 
Join Date: Jan 2010
Posts: 65
Re: Zeiss Conquest focus issue at long range

Quote:
Originally Posted by Sully2 View Post
GOOD! That leaves many scopes I'll be able to purchase. Some of you guys act like you are the only person in the world a company has to wait on and service
I will sell it to you as soon as it gets to my door - should be brand new.
Reply With Quote
Reply

Bookmarks

Thread Tools
Display Modes



All times are GMT -5. The time now is 09:40 PM.


Powered by vBulletin ©2000 - 2014, Jelsoft Enterprises Ltd.
Content Management Powered by vBadvanced CMPS
All content ©2010-2014 Long Range Hunting, LLC