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Zeiss Conquest focus issue at long range

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  #15  
Unread 04-26-2014, 08:24 PM
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Join Date: Jan 2010
Posts: 65
Re: Zeiss Conquest focus issue at long range

I would guess it went around the world a few times taking this long!!!

I was told US factory - but who knows.
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  •   #16  
    Unread 05-02-2014, 10:58 AM
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    Join Date: Jan 2010
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    Re: Zeiss Conquest focus issue at long range

    Just called Zeiss again - because they never return my calls or e-mails.

    Now I am told a 12 week time for repair or replacement from the factory. I told the service person they have had the scope for over 4 months - which is 16 weeks.

    Horrible customer service.
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      #17  
    Unread 05-02-2014, 02:32 PM
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    Join Date: Oct 2002
    Location: York, Pa.
    Posts: 611
    Re: Zeiss Conquest focus issue at long range

    It took them 12 weeks to 're center' my scope after I banged it on a rock and lost over half of my left adjustment. I sent it in beginning of Dec received it back in March. Everything fine an dandy now.
    They said the weather really set them back this winter with people missing a lot of work.
    That I can understand as this past winter was a frign' bear here in the northeast.
    Their factory is in the Virginia's somewhere.
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    Kevin
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      #18  
    Unread 05-02-2014, 06:06 PM
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    Join Date: Jan 2010
    Posts: 65
    Re: Zeiss Conquest focus issue at long range

    My buddy sent in his Leupold - had it back and repaired in 6 days. Went to Oregon factory - he got an e-mail when it was received and another when it shipped back to him - with tracking.

    That is outstanding service.

    What burns me about Zeiss is no call or e-mail. Just let the customer know what is going on - not that much to ask.

    This will be my last Zeiss product I purchase - many similar products with much better customer service.
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      #19  
    Unread 05-04-2014, 01:20 PM
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    Join Date: Feb 2011
    Location: Cincinnati, Ohio
    Posts: 2,438
    Re: Zeiss Conquest focus issue at long range

    Quote:
    Originally Posted by barner107 View Post
    This will be my last Zeiss product I purchase - many similar products with much better customer service.

    GOOD! That leaves many scopes I'll be able to purchase. Some of you guys act like you are the only person in the world a company has to wait on and service
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      #20  
    Unread 05-04-2014, 01:45 PM
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    Join Date: Apr 2013
    Location: Norway, Buskerud
    Posts: 572
    Re: Zeiss Conquest focus issue at long range

    Quote:
    Originally Posted by Sully2 View Post
    GOOD! That leaves many scopes I'll be able to purchase. Some of you guys act like you are the only person in the world a company has to wait on and service
    ++! Precisely and BTW, over here in Europe Zeiss' customer - service is outstanding. Maybe some homemade issues in the US?!
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      #21  
    Unread 05-04-2014, 07:28 PM
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    Join Date: Jan 2010
    Posts: 65
    Re: Zeiss Conquest focus issue at long range

    Quote:
    Originally Posted by Sully2 View Post
    GOOD! That leaves many scopes I'll be able to purchase. Some of you guys act like you are the only person in the world a company has to wait on and service
    I will sell it to you as soon as it gets to my door - should be brand new.
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