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Vortex VIP Warranty Service (PST)

 
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  #1  
Old 06-20-2012, 04:03 PM
Silver Member
 
Join Date: Feb 2009
Posts: 184
Vortex VIP Warranty Service (PST)

All,

I wanted to update you on my Vortex Viper PST issue with the spec on the reticule glass and other lint, dust or what ever was on the inside of the scope body.

I was able to send my scope in on 6-11-12 and received it back on 6-19-12 (8 days later). When I opened the scope box i found they had not sent me my scope back. They sent a brand new scope of the same model.

Some of you may remember my post (Vortex PST Disappointment) I was disappointed to find the specs and lint in the scope. This is an update to that post.

Vortex's VIP Warranty is OUTSTANDING and based on my experience with their warranty service I will be getting another scope from them (at least one most likely more).

Len you were right I should have waited to post until Vortex had a chance to take care of me. Or at the very least approached the topic with more tacked.

If any of you are wondering about Vortex's Warranty service this is a FIRST HAND account of mine, it was excellent. By far this was the most trouble free Warranty service I have experience, fortunately I have not had many warranty issues. I have a Bushnell Yardage Pro 1000 that's still working at 10 years of age.

Thank you Vortex and with service like yours you will have me as a customer for LIFE!!!!
http://www.vortexoptics.com/
__________________
"People sleep peaceably in their beds at night
only because rough men stand ready
to do violence on their behalf." -- George Orwell --

Rest easy, sleep well my brothers.
Know the line has held, your job is done.
Rest easy, sleep well.
Others have taken up where you fell, the line has held.
Peace, peace, and farewell... --Unknown--


Last edited by Cordell; 06-20-2012 at 06:11 PM. Reason: Add Vortex link
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  #2  
Old 06-20-2012, 06:20 PM
Gold Member
 
Join Date: May 2012
Location: Ohio
Posts: 568
Re: Vortex VIP Warranty Service (PST)

Good to hear, after spending that much $ for the scope I wouldn't expect anything less from them.
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  #3  
Old 06-20-2012, 07:37 PM
Gold Member
 
Join Date: May 2011
Location: Damascus, MD
Posts: 877
Re: Vortex VIP Warranty Service (PST)

Quote:
Originally Posted by Cordell View Post
All,

I wanted to update you on my Vortex Viper PST issue with the spec on the reticule glass and other lint, dust or what ever was on the inside of the scope body.

I was able to send my scope in on 6-11-12 and received it back on 6-19-12 (8 days later). When I opened the scope box i found they had not sent me my scope back. They sent a brand new scope of the same model.

Some of you may remember my post (Vortex PST Disappointment) I was disappointed to find the specs and lint in the scope. This is an update to that post.

Vortex's VIP Warranty is OUTSTANDING and based on my experience with their warranty service I will be getting another scope from them (at least one most likely more).

Len you were right I should have waited to post until Vortex had a chance to take care of me. Or at the very least approached the topic with more tacked.

If any of you are wondering about Vortex's Warranty service this is a FIRST HAND account of mine, it was excellent. By far this was the most trouble free Warranty service I have experience, fortunately I have not had many warranty issues. I have a Bushnell Yardage Pro 1000 that's still working at 10 years of age.

Thank you Vortex and with service like yours you will have me as a customer for LIFE!!!!
Vortex Optics - Home
I will not go into detail but I have had similar experiences with their excellent customer service!

Vortex also has me as a customer for life too.

That's why I have two Vortex Viper PST 6-24x50 FFP EBR-1 MOA Reticle scopes and soon to be three of them!
__________________
Remington 700 Sendero SF 7mm STW
Vortex Viper PST 6-24x50 FFP EBR-1 MOA Reticle Scope

Remington 700 Sendero SF 7mm STW
Vortex Viper PST 6-24x50 FFP EBR-1 MOA Reticle Scope

Remington 700 LSS .257 Weatherby Magnum
Vortex Viper PST 6-24x50 FFP EBR-1 MOA Reticle Scope
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  #4  
Old 06-20-2012, 07:47 PM
Silver Member
 
Join Date: Sep 2009
Location: Northwest Ohio
Posts: 231
Re: Vortex VIP Warranty Service (PST)

I bought a Vortex Viper PST 6-24x50 with the moa reticle about a year ago and loved it. Bought a second one this past weekend. But this one is the 4-16x50 with same reticle. Replacing a Sightron SIII 6-24x50 that I really did not like.

Jason
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  #5  
Old 06-22-2012, 09:52 AM
Junior Member
 
Join Date: Feb 2012
Posts: 18
Re: Vortex VIP Warranty Service (PST)

I'll take the one with the spec in it. Here in Canada I am looking at 8-10 weeks for a PST in FFP. Called all over, by the time I find one, the long distance phone bills may add up to the cost of a Night Force. On the topic of VIP Warranty, it's good to know Vortex takes care of it's customers. I cant wait.

Dino
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  #6  
Old 06-22-2012, 10:53 AM
Silver Member
 
Join Date: Feb 2012
Posts: 154
Re: Vortex VIP Warranty Service (PST)

Quote:
Originally Posted by Cordell View Post
All,

I wanted to update you on my Vortex Viper PST issue with the spec on the reticule glass and other lint, dust or what ever was on the inside of the scope body.

I was able to send my scope in on 6-11-12 and received it back on 6-19-12 (8 days later). When I opened the scope box i found they had not sent me my scope back. They sent a brand new scope of the same model.

Some of you may remember my post (Vortex PST Disappointment) I was disappointed to find the specs and lint in the scope. This is an update to that post.

Vortex's VIP Warranty is OUTSTANDING and based on my experience with their warranty service I will be getting another scope from them (at least one most likely more).

Len you were right I should have waited to post until Vortex had a chance to take care of me. Or at the very least approached the topic with more tacked.

If any of you are wondering about Vortex's Warranty service this is a FIRST HAND account of mine, it was excellent. By far this was the most trouble free Warranty service I have experience, fortunately I have not had many warranty issues. I have a Bushnell Yardage Pro 1000 that's still working at 10 years of age.

Thank you Vortex and with service like yours you will have me as a customer for LIFE!!!!
Vortex Optics - Home
Great Point! Allow them to service. I have also had awesome customer service from Vortex. I own two scopes and a pair of glasses. I needed more shims for the 0 stop on one scope, called them to buy more, sent me several extra sets along with a very nice hat and with a "thank you for buying our product " letter @ NO CHARGE! I will be buying many more Vortex products.
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  #7  
Old 06-23-2012, 09:37 AM
Silver Member
 
Join Date: Feb 2009
Posts: 184
Re: Vortex VIP Warranty Service (PST)

The MOA EBR-1 ret is what drew me to Vortex, now after this experience their customer service will keep me a Vortex customer. I have had to send in a scope and spotting scope to other makers with more serious problems and recived les coustomer service. Not so with Vortex!!!!
__________________
"People sleep peaceably in their beds at night
only because rough men stand ready
to do violence on their behalf." -- George Orwell --

Rest easy, sleep well my brothers.
Know the line has held, your job is done.
Rest easy, sleep well.
Others have taken up where you fell, the line has held.
Peace, peace, and farewell... --Unknown--

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