i needed a new scope for a varmit gun i have, and i wanted something good, but not costing more then my gun..
i did some reading and heard some good things on Vortex. 1 of the biggest was its "craftsmen like" no BS warranty
so i decided to buy the Crossfire 6-24x50 AO
the scope and glass looked great for the cash, but the turrets were a bit "wobbly"
i called Vortex and asked if this was fixable or did it need to be replaced.
tech support said it would need to be replaced and i could send it in at any time to be replaced.
since it still held zero well, it wasn't a huge issue at the time and since im in prime varmit killing time i didnt want my gun to be down sending it in to be replaced.
so i asked if they could send me a replacement and a return shipping label to send mine back.
they said no problem and "Brian" even went into the warehouse to hand pick the replacement.
Brian called me a few hours after and let me know the all of the scopes in this model "tall target turrets" seem to have a "bit" of a small wobble in the turret and he was taking the issue to higher up's. but he picked the scope with the least play and sent that.
i received the new scope in a few days and took it out to varmit and all was good.
a week goes by and i had to send Brian this email
man i have bad luck.. The scope was working grate till my gun slid off
my car and bent the eye piece. So it looks like i my need for u to send
out another replacement.
"we can do that, same address?"
seriously?... what more could you ask from a company?
i will recommend these to anyone that asks. and i hope this helps to sell a few more.