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Vortex Scope warranty OMG

 
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  #1  
Old 07-27-2009, 10:36 PM
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Location: USA, ohio
Posts: 263
Vortex Scope warranty OMG

i needed a new scope for a varmit gun i have, and i wanted something good, but not costing more then my gun..

i did some reading and heard some good things on Vortex. 1 of the biggest was its "craftsmen like" no BS warranty
so i decided to buy the Crossfire 6-24x50 AO

the scope and glass looked great for the cash, but the turrets were a bit "wobbly"

i called Vortex and asked if this was fixable or did it need to be replaced.

tech support said it would need to be replaced and i could send it in at any time to be replaced.

since it still held zero well, it wasn't a huge issue at the time and since im in prime varmit killing time i didnt want my gun to be down sending it in to be replaced.

so i asked if they could send me a replacement and a return shipping label to send mine back.

they said no problem and "Brian" even went into the warehouse to hand pick the replacement.
Brian called me a few hours after and let me know the all of the scopes in this model "tall target turrets" seem to have a "bit" of a small wobble in the turret and he was taking the issue to higher up's. but he picked the scope with the least play and sent that.




i received the new scope in a few days and took it out to varmit and all was good.
a week goes by and i had to send Brian this email

Quote:
man i have bad luck.. The scope was working grate till my gun slid off
my car and bent the eye piece. So it looks like i my need for u to send
out another replacement.
his answer?

"we can do that, same address?"

seriously?... what more could you ask from a company?

i will recommend these to anyone that asks. and i hope this helps to sell a few more.


Russ
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Last edited by Ring; 07-27-2009 at 10:43 PM.
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  #2  
Old 07-27-2009, 11:02 PM
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Re: Vortex Scope warranty OMG

They are very nice scopes for the $.
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  #3  
Old 07-29-2009, 10:08 PM
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Location: Michigan
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Re: Vortex Scope warranty OMG

I'm buying one soon. This story gives me a warm fuzzy feeling.
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  #4  
Old 07-29-2009, 10:49 PM
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Join Date: Apr 2009
Location: La Luz, NM
Posts: 299
Re: Vortex Scope warranty OMG

Good to hear that there are some companies left out there that put customer satisfaction first. If they made a 4-16x40 or 44 mil dot in their viper line would give them a try. I've heard nothing but good things about the viper bino's.
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  #5  
Old 07-30-2009, 09:39 AM
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Location: cedar rapids Iowa
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Re: Vortex Scope warranty OMG

I have a Vortex Viper 6.5-20x44 and the turrets are tight, no wobble. The clicks are very positive.
Russ
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  #6  
Old 07-30-2009, 09:44 AM
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Re: Vortex Scope warranty OMG

Quote:
Originally Posted by Russ Hatch View Post
I have a Vortex Viper 6.5-20x44 and the turrets are tight, no wobble. The clicks are very positive.
Russ
the viper line has different turret then the crossfire line, not to mention the 500+ price tag.
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  #7  
Old 07-30-2009, 12:26 PM
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Re: Vortex Scope warranty OMG

Good to know, thanks
Russ
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