I recently got my rifle bedded and went back to the range to try it out and my first shot was 3" left and about 2" high at 100 yds shot again to make sure and it was pretty close. I then moved my turret 3 min to the right and shot again, same cluster. Finished the group and then adjusted it 3 more min right. Next group was still 3" right and now I am livid. Finally put the rifle in the rest and track both turrets and the crosshairs don't move at all. Guess I am going to have to try out that warranty they brag about. Good glass but bad functionability. Also i notice a liquid leaking leaking out in the seam on the bell end will post photos of that later today.
When I was moving last year my wife leaned my rifle against the wall and it fell over. A 16 lb gun landing on the bell was no good and I could see that it was bent. The next day I boxed it up with a letter telling them what happened. I overnighted to vortex and 2 days later they overnighted a brand new one no questions asked. That is great cs in my opinion.