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Yep, you see it the same way as me!
The scope is still usable, it is just a pain in the arse (you have to pay CLOSE attention to what you are doing...it is not intuitive).
Please call the custom shop and tell them your concern. I am going to live with mine (for a while), and keep pressing them for a fix. If they can't, then I will have to spend $150 to turn it into the "older" model (that kills me).
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Yup! The one in the picture is zeroed and the "0" is in the 8 oclock position instaead locked in the 6 o'clock facing the shooter.