Premier Heritage Customer Service
I purchased a used Premier 5-25X by 56mm 1-2 weeks ago. I wanted to report the finest customer support that I've experienced yet. In the past...I've dealt with NightForce, Leupold, Bushnell and Burris. For many years I've thought NightForce's customer service could not be beat...Well, I was wrong. Premier is and will be #1 in my book. I was able to send my scope in for a cleaning and thorough inspection. The scope needed some "O" rings and a couple of other minor parts....and the scope was deemed "as good as new!" I had numerous emails with the guy in charge of QC for the company, Paul. This man is amazing!! He takes the time to converse with customers and actually handles each scope.
For a company to take the time to help "Joe Blow" out with his used scope...and not charge for this service is tremendous! I had to send a NightForce BR scope in many years ago...they sent it back second day air after having the scope for only two days...which speaks volumes for them...but Premier is tops. Leupold's service is o.k. but I've found Busnell and Burris to be unacceptable...in terms of how long it took them and the end result of repairs.
If any of you has been contemplating the purchase of an ultra premium scope...I would highly recommend looking at Premier. I think their glass is amazing...as good or better than an IOR that I've owned...and the customer support / service is second to none! You definately get what you pay for.
These are my experiences, YMMV.