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nikon warranty service issues

 
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  #1  
Old 12-04-2012, 09:34 PM
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Join Date: Dec 2010
Posts: 30
nikon warranty service issues

Has anyone else had issues with warranty work from Nikon? Recently had to send in a monarch ATB bino set as the rear diopter twisted out of the binocular. They repaired the binos and shipped them back within 3 weeks. I was disappointed to find that the service dept had removed the front lense covers and failed to return them. As of today I have made 11 phone calls and spoken to 3 manager or supervisors and have finally received an email from some at Nikon corporate office ( 5 WEEKS after getting the binos back from Nikon) that the parts are currently out of stock. No ETA provided for when I can expect the parts to ship.

In my last phone call to Nikon I told them that I expected resolution this week. So far nothing, nada, zip. I am about to dump every last piece of nikon glass I own for a competitor.

Anyone else experience similar frustration? Anyone have any suggestions on how to get them to actually DO something to make it right?

Appreciate any feedback.
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  #2  
Old 12-05-2012, 05:38 AM
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Join Date: Jan 2007
Location: PA
Posts: 1,066
Re: nikon warranty service issues

I would write them a letter. It helps to identify the persons to whom you have spoken.

I had an old 6-24 Nikon which would not focus. They wanted to see the original receipt, which was still in the box. With that, they repaired it free of cost to me.
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Old 12-05-2012, 09:18 PM
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Join Date: Sep 2012
Location: Spring Lake Michigan
Posts: 285
Re: nikon warranty service issues

Sorry to hear that, I had the opposite. I sent them a scope that got damaged by abuse and they fixed it and sent it back no charge two weeks or so later. Hope it works out for you.
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