Re: Minox customer service
I received my Minox 4-20x50mm yesterday. I have a number of comments that might help assist others in their scope decisions.
In Paluke's original post he mentioned this: " I hope they take care of their scope issues because their CS alone is enough reason to buy Minox."
I cannot agree more. My very first CS communication with Minox was an excellent experience. The CS rep was very professional, not condenscending, was not pushy and did not make me feel like I was being a pain asking for possible warranty assistance. That first experience with CS continued through with Minox always answering their phones (instead of getting a voice message), always answering their email promptly and all the time maintaining a customer assurance that they were going to take care of me. To me that is at least 70% of keeping their customer happy and patient.
Now I mention patient, and I know some will argue with me on this, but I fail to understand why warranty work on a scope takes anything longer than 2-3 weeks, even when you are not the first in the door. One possibility for the delay in "today's world" is the possible lack of staff. Of course if the manufacturer is getting flooded with warranty issues because of product issues, thats not necessarily a manufacturer's excuse but rather a customer red-flag. It took just a day shy of 6 weeks between sending my scope to Minox and receiving it back yesterday. I was though very impressed and not even expecting Minox to send my scope back 2 Day UPS but they did so yet another kudos to the CS department.
Okay, the scope issue, and I know of at least 2 others that have this same issue with the 4-20x50mm scope is the inability to focus clearly for any distances after 100 yards using any magnification after 12-14x. Thanks to forums like these and others, sure enough I found I was not the only one seeing this issue so I decided to send mine in. For me there was no available swap at Minox, which I have no qualms about. I just want my scope back in working condition. I take the scope out to the range tomorrow. I have already remounted the scope on my 7mm rem mag and have acutally scoped 150 yard distances at the house. All appears to be corrected but the test will be at the range.
Bottom line. Minox took care of me! This Minox glass is very very good. I like the fine cross hairs in my BDC reticle. I luv the magnifier changer. If all else is corrected on my scope the only drawback on this particular model that happens to have an easy 4" eye relief is the eyebox. It is a bit of a challenge to acquire the eyebox on this scope. My Vortex Vipers HS model is a snap. This one I have to "hunt" for a full glass for a few seconds. My understanding with the Minox scopes under 10x magnification is that they are a fantastic scopes. I hope this will prove to be that same Minox quality. You will have to make that decision as well.
Thanks all. I will advise on the range experience this weekend.