IOR/Liberty Optics Customer service experience
I have been a long time lurker, but finally decided to join so I could post this.
Several weeks ago I was mounting my $1850 IOR 6-24x56 ffp scope on my rifle, and due to a complete lapse in brain function, I tightened my rings to 50" lbs of torque. the thought finally occurred to me that I might be over tightening them when one of the ring screws broke. While at the range the next day, the rifle would not hold zero and the reticule appeared canted. So, I took it off the rifle, and sure enough all the way around tube where the rear ring had been, there was a nice noticeable crimp. To further worsen how I felt, IOR warranty specifically states that over-torquing the rings voids the warranty.
So, in desperation, I called the only person I could think of, the guy I had bought it through, Scott at Liberty Optics. I truthfully explained the entire problem to him, and he told me to send it to him right away; he would see what he could do.
Scott got in contact with the folks from IOR Valdada and explained the problem to them. They were kind enough to over look my stupidity and send me not only a brand new scope, but also a new set of rings to go with it.
There has been some debate over the CS of IOR Valdada in the past, but there treatment of me in this situation, firmly solidified in me that they are a great company to go to.
I would also like to highly recommended Scott at Liberty Optics. You will hear nothing negative about him. He is the new standard for customer service in my mind, and takes care of his customers even after they have made their purchase.
I am not affiliated with either party except as a very satisfied customer.