Originally Posted by wk4036
I own several Burris scopes and the Warranty/Customer Service has been outstanding but I am thinking about stepping it up a notch and wondered how Huskemaw takes care of business?
Information From Huskemaw Website
Warranty and Repair
Even though Huskemaw Optics is a small company that strives for excellence in its products, occasionally, something slips through the production process. We fully warranty your scope to be free from defects in materials and workmanship - forever. Please call us and let us know if you experience any problems or if you require technical assistance (we like to hear about great shots too!). Once you have return authorization, enclose a brief description of problem and the warranty card with your contact information, and send the scope to: Huskemaw Optics, LLC 1308 Sheridan Ave Cody, WY 82414 866.754.7618
Conditions of Warranty:
With the purchase of this Huskemaw 5-20 LR Scope you have received a product which has been manufactured to special quality standards and checked at various stages of production by experienced specialists. For this product the Huskemaw 5-20 LR Scope provides a life time warranty. The warranty is subject to the following conditions: 1) During warranty we will repair or replace unit at our discretion. 2) Claims under warranty are null and void if the defect has been cause of improper handling or if the serial number has been obliterated. 3) Warranty Card must be sent to Huskemaw Optics following the purchase of the Huskemaw Optics Scope. Huskemaw Optics; 1308 Sheridan Ave; Cody, WY 82414. 4) When submitting claims under warranty please return the Huskemaw Scope with a description of the claim to the Customer Service department of Huskemaw Optics. Serial Number: Date of Purchase:
This is the stated warranty. I have owned three of the 5x20 scopes, one standard and two Blue Diamonds. All performed flawlessly and did not require any service. I did take a severe fall with my rifle which hit the bell so hard that the scope mount bases were pulled from the receiver of my rifle. I automatically assumed the scope was damaged before checking it and called the company. They responded immediately, willing to not only take care of my scope, but try to get another to me so my hunt was not disrupted. Turned out that I never had to pursue this because when I replaced the mounts, the scope, which I thoroughly tested, was uneffected by the fall. Other interactions involving turret production, turnaround, assistance, etc. Is probably as good, likely better than I have experienced when compared to other manufacturers I have worked with. They do business the old fashioned way. Personalized, experts, and knowledgeable about not only the scope, but the whole shooting system. This has
been my personal experience.