Hey JeffinTexas Did you every get teh IOR-Valdada fixed

[Doc in Texas]

Jeff that problem you had with the over-sized tube did you ever get it fixed.

Let me know as I a mthink of getting one soon.


Doc in Texas

[Jeff In TX]

Doc,

Chris Gilchrist the east coast rep sent me an email on 9/4/03 stating he was going to send a letter to the folks at I.O.R Valdada to see if he could get the scope repaired or replaced because of the oversized tube that my scope rings pinched. He felt they should at least relook at the issue since the scope tube was manufactured larger than 30mm.

I never heard anything back from Chris after that. I sent him an email towards the end of September to see if he’d heard anything. He emailed me back on 9/27/03 and stated he had not contacted IOR because they were in the process of moving and he had been out hunting deer every chance he could.

I still have not heard back from him since that last email.

I’m not sure what to think at this point. I feel this is just par for the course and just goes to show the lack of support that not only comes out of the factory, but also from the reps out in the field.

If I here something from Chris or IOR, I’ll keep everyone posted. Right now I’m back to thinking my leg was being pulled and I would not recommend the product to anyone. If you spend $800.00 on a scope, it should come with some type of warranty and support especially when it’s has a manufactures defect.

My advice, by a LEUPOLD! Optics aren’t quite as good, but damn-it they stand behind their product.

Sorry to vent, I had almost forgotten about it.

[Doc in Texas]

Thanks Jeff,I will be buy a Nightforce insted of the IOR,I feel that you where wronged and that they should be Stand up guys about.I will take your Advice and Spend my hard earned money else where.I will Tell everyone that asks about them not to buy one and get something with a Better Customer Service.

And a gain thanks for the heads up on a Company that only care for the money and not there Service.


BUY LEUPOLD I am

Doc

[sakofan]

Jeff, did you ever contact IOR-Valdada directly??

I had a problem with my scope, and IOR fixed it immediatly.(sp)

I had the sunshade on my tacticle, backed it off, the threads locked and I ended up unscrewing the objective bell. Well, needless to say, the scope would not focus, and I hadnt even mounted it yet.

I contacted Valdada, offered to pay for the fix. He refused my money, and sent me a brand new scope 5 days later.

I would agree that Valdada is more than a little hard to get ahold of. But, he is an outstanding person, and will make your scope right for you. As a matter of fact, I feel he is fair to a fault...sakofan..
If I can help you in any way, please email or post a reply on this board.
rangerconcrete@charter.net

Your rep let you down, not IOR.

[ 10-15-2003: Message edited by: sakofan ]

[Jeff In TX]

Yes, I contacted I.O.R. Valdada. I discovered that I pinched the scope tube when I took the scope off when my rifle was being rebarreled. I had the scope mounted in a set of badger ordnance rings that had been lapped. I couldn’t believe that I had pinched the tube. The scope was tightened down to 20 inch pounds using my torque screwdriver that I purchased from Premier Reticle. 20” pounds was the setting that the torque screwdriver recommended.

I posted my findings on another board, as I didn’t know what could have caused the problem. The same rings had been used on two previous Leupold scopes and never even left ring marks on those scopes. One old boy told me to measure the outside diameter of the scope tube because there are times when they are manufactured over or under sized.

The tube measured 31.07mm, which according to most folks I talked was too large and yes the rings would pinch the tube.

I called IOR and they said send to send them the scope. About 3-weeks latter I got the scope back from them and they confirmed that the tube was a bit oversized, but since no damage had been done to the internal workings of the scope and it was only a cosmetic on the outside they would not replace the scope. I called them after I received it and told them that was unsatisfactory and I wanted it fixed. They said in order to fix it, it would have to be shipped back to Romania and they would not do it. After a few phone calls, I was basically told to go pound sand and kiss their ass. It didn’t matter that it had a manufactures defect, which they confirmed, the scope still functioned and that was all that was important.

I put my findings on this board back in Aug. Chris Gilchrist the east coast rep saw they post and attempted to do some damage control and said he would try to make things right and see if he couldn’t get them to either fix it or replace it. He offered no promises, other than his word that he would look into the problem immediately by sending a letter to the HQ’s of the company here in the US.

Other than the email saying he was chasing bambi every chance he could and that company had been in the process of moving, I’ve never heard from him or the company. I figure in almost 45 days you should be able to send out a letter and get some type of response, or am I just being unrealistic.

Bottom line. There warranty and support suck in my opinion. And if you can’t get something fixed because it has to go back to Romania and they won’t stand behind the product…well that was an $795.00 mistake on my part that I’ll never make again and I wouldn’t recommend anyone else making the same mistake. I tried something new and got burn.

My recommendation is buy a Leupold, or some other scope from a reputable scope manufacture. Hell, for that matter go buy two Tasco’s for the same price as the leupold. One of them has got to be good and both companies stand behind their products.

Sorry, that’s the long and short of the problem.

[Doc in Texas]

Jeff,I am sorry that I openned that can of Worms again,ButI was thinking of getting one but I take your advice and get a Good Scope like a Burris,Leupold,or a Nightforce as I know they will stand behind it.I can't beleive that they won't even talk about it,as Chasing Bambi is the only thing on his mind.


Again Jeff Thanks for the Heads up on a Piece of crap Company.

Doc

[sakofan]

Jeff, Iam sorry you had such a time with IOR. And I appreciate the way you feel. I would be livid!!

In talking with others, and dealing directly with Valantin, I am floored you got jerked around. I didnt know that you had dealt "directly" with Valdada.

WOW!! Again sorry about your scope..sakofan.. [img]images/icons/frown.gif[/img]