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Guess I'm the exception.....
I ordered a Pentax digital camera, from Doug at Camera Land, as an anniversary present for my wife a couple of years ago.....the camera was defective out of the box.....the flash didn't automatically open when required.....I was told by Doug and/or one of his representatives that the camera was not defective, that the flash had to be manually opened.....I knew better, the instructions said it should open automatically......called Pentax customer service and went through a test procedure with the CS rep......he said the camera was defective and, since it was new, I should return it to the place of purchase for a replacement...... sent it back to Camera Land on my dime.....my wife talks to someone at camera land (can't remember who called who) and they tell her they talked to me and I wanted to upgrade to a more expensive camera (they didn't have a replacement because the camera had been discontinued).....funny thing, I hadn't talked to them and certainly hadn't agreed to buy a more expensive replacement (can you say New York City shuffle?)......Camera Land issued a refund, minus the return shipping (which they said they would cover)...... talked to Doug again and he says we were right, the camera was defective (DUH!).....even though the camera was discontinued, he found a new replacement, so we purchased it.......when it arrived, it worked fine, however, it was interesting to note that the original camera had the batteries installed....the replacement camera came with the batteries in a sealed package......didn't take a genius to figure out that the original defective camera had probably been returned to Camera Land and then re-sold to us or was a demo model........
I hate being lied to.........
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