I own 3 Burris pistol scopes and 3 Burris rifle scopes.
I had a pistol scope come apart 2 weeks before I was going to Wyoming antelope hunting and sent the scope back to Burris and explained to them when I was supposed to leave. They next day aired me a new scope, Now that IS GOOD customer service. I recently bought some 30mm rings that ended up being too high, so I called them and they said just send them in and they would send me the right ones. I asked if I could just send in $5.00 cash for the shipping back, they said just send the rings and they would get the shipping.
What scope are you looking to get?