Re: Burris Customer Service is a joke
I would be willing to bet you spoke with Mike in customer service. He is a poor representative for Burris. I too had problems with Burris scopes. I had an 8-32 Signature Select which had dust inside which would move around in my field of view while I fired. I sent it back and guess what, it still had "stuff" floating around in it when I got it back. I also have 4.5-14 Fullfield II and the first shot out of my 6mm BR made the image in my scope go blurry and I could not get it back in focus. They sent it back and it has worked fine since, the initial problem. I also have a 3-12 pistol scope and it came with the wrong target turrets. The clicks are 1/8", but the knobs were marked for 1/4", so the lines and clicks didn't match-up. I contacted customer service and they sent me the new turrets. As luck would have it they would not line up. I had to send it back into them and when I got it back I noticed the last mark on the turret before it aligns with the number four has a gap which is wider than any of the other spacings on the turret. I don't know if this is normal, but I have never seen this on any other scope I own. I feel your pain. I was a die hard Burris fan at one time and now I do not want to go through the hassle of dealing with their product or their customer service.
I read your posts on the other message board and I can tell you're mad. This is just a suggestion so take it with a grain of salt, but try to resist the urge to resort to name calling. I've found in the past it can make someone lose credibility in a discussion. State the facts and let it speak for itself. I too have been on the other end of the phone being yelled at by Burris Customer Service and I sat there thinking, "What is that guy's problem?" If their product is not good and they don't care, tell everyone you meet, so do I. They will either clean-up their act, or consumers like you and me, and others will not buy their product. I like to think of something my Dad told me. He worked in retail for 45 years, and used to say,"Kill them with kindness."