Burris Customer Service is a joke

dakor · #1 09-19-2006, 03:56 PM

I posted this on another site.
http://precisionlongrangehunter.com/eve/...6681#6101056681

barm · #2 09-19-2006, 05:48 PM

I would be willing to bet you spoke with Mike in customer service. He is a poor representative for Burris. I too had problems with Burris scopes. I had an 8-32 Signature Select which had dust inside which would move around in my field of view while I fired. I sent it back and guess what, it still had "stuff" floating around in it when I got it back. I also have 4.5-14 Fullfield II and the first shot out of my 6mm BR made the image in my scope go blurry and I could not get it back in focus. They sent it back and it has worked fine since, the initial problem. I also have a 3-12 pistol scope and it came with the wrong target turrets. The clicks are 1/8", but the knobs were marked for 1/4", so the lines and clicks didn't match-up. I contacted customer service and they sent me the new turrets. As luck would have it they would not line up. I had to send it back into them and when I got it back I noticed the last mark on the turret before it aligns with the number four has a gap which is wider than any of the other spacings on the turret. I don't know if this is normal, but I have never seen this on any other scope I own. I feel your pain. I was a die hard Burris fan at one time and now I do not want to go through the hassle of dealing with their product or their customer service.

I read your posts on the other message board and I can tell you're mad. This is just a suggestion so take it with a grain of salt, but try to resist the urge to resort to name calling. I've found in the past it can make someone lose credibility in a discussion. State the facts and let it speak for itself. I too have been on the other end of the phone being yelled at by Burris Customer Service and I sat there thinking, "What is that guy's problem?" If their product is not good and they don't care, tell everyone you meet, so do I. They will either clean-up their act, or consumers like you and me, and others will not buy their product. I like to think of something my Dad told me. He worked in retail for 45 years, and used to say,"Kill them with kindness."

dakor · #3 09-19-2006, 06:14 PM

Barm I do feel your pain as well. I have been nothing but nice to them and they still are giving me the run around. I deal with customers at work on computer helpdesk so I know what its like to be bitched at and I try avoid taking it to that at all costs. I have tried for the last two days to speak with a manager and they will not let it happen. I have also emailed the manager of customer service and left him a voice mail and it sounds like the guy that answers the phone when you call customer service so I think at this point its a lost cause. I am going to trade the scope on a Leupold and put it behind me. I am also going to probably get rid of the other Burris scope I have as well and warn people to avoid Burris if they want good service if something does go wrong.

barm · #4 09-19-2006, 06:41 PM

Dakor,

When I had to go above the man answering the phone I was told the Customer Service manager's name was Gordon. He was very nice on the phone, but nonetheless I still had problems with the product when it was returned to me. I gave up because I felt like it was a manufacturing/quality control problem. It's a real shame because I had heard many good reports about their product. Good luck with the Leupold, I like their scopes as well.

wildcat · #5 09-20-2006, 01:01 AM

Spend the extra $$$ on either Nightforce NXS or Leupold products. Yes, they are more expensive, but the scopes, rings, bases, and other products are the best. Furthermore, Nightforce and Leupolds customer service as awesome.

Wildcat

dakor · #6 09-20-2006, 07:54 AM

Barm the black spec problem is happening a lot from what I was told at the store I am trading the scope in at. Wildcat I have lots of different scopes. Leupold, Nikon, Simmons, Burris and Bushnell. The reason I went with this Burris scope is I liked the power range and I have a few older Burris scopes that work great. Now I am switching everything over pretty much to Leupold and Nikon step by step. I would like to do it all at once but I would still like to hunt. [img]/ubbthreads/images/graemlins/smile.gif[/img]

RogerK · #7 09-20-2006, 09:29 AM

A niece worked for Burris in a crucial preassembly job. She decided to leave the company and gave notice so they could train somebody to replace her. She trained her replacmment and then gave the company a a final date. Then the replacment quit. Burris actully filed suit againt my niece in an attempt to force her to stay on the job. She was the only one capable of doing the job. If she quit, Burris production came to a standstill. She had to hire a lawyer to answer Burris.

Burris was an okay company until Burris died.