Talley Customer Service
I just wanted to share this with people on this site.
Although Talley is not mentioned all that much here.
I had bought a set of Tally light weight rings for a model 700. We lapped and mounted them, got the scope on, I sighted the gun in, that went okay, shot a couple more times, and then, shot again another day, all was well, then after 2 o 3 shots, POI started to change. I checked action screws and such, they are fine, next, the ring screws, each of them was loose, and I tightened them all somewhat, then on one, as soon as I turned it, it stripped the ring.
I called Talley, and told them what happened, they said they would exchange it, I said I did not feel great about aluminum, I have had problems with all 3 aluminum rings I have owned, so I will no longer buy aluminum rings… Anyway, I asked if they can sell me some steel rings and I will pay the difference. They agreed, so I paid for them, and they sent them up. However, they sent me someone else’s order. I called the next day, which was Thursday, and I needed the new rings Friday, or I would not be able to shoot over the weekend, and the next weekend (last Saturday) was the start of our rifle bear season. Anyway, I told them they would need to overnight or I would have to cancel the order and just get a refund for the others, that was fine with me whatever they decided. They decided to overnight me the correct rings and bases and included a label to send back the wrong order and the rings that failed on me.
I thought this was a very good choice and response, overnight is pretty expensive, even for small parts. I was impressed, I would not have been surprised if they had just let me cancel the order. Whenever a rifle needs rings within this application, I will use Talley.