He never said that they wouldn't fail. For someone to say that something man made wont fail would be an idiot. Everything man made has a chance of failure and will fail at some point in time. I believe that Eric and their team is trying their best to make those chances as small as possible.
Eric and his team has gone above and beyond as a business to come on here publicly and try to test the bullets that are seeming to fail and try to fix the problem.
I am not sure as to why Eric didn't answer your email but maybe he is just a tad bit busy?!
As for you getting kudos on buying Berger bullets, I don't even know why you posted that. Is it because you wanted some kind of praise like Broz was getting? I am sure this is one reason that Broz didn't want any praise from them or any free stuff because there would be someone on here that would want to jump on the bandwagon as well and cause some grief. Well, I guess he was right.
I buy a ton of bullets from other companies. Just started with Berger earlier this year. I don't expect any praise from the company that provides a good service to the community of hunters and shooters.
I have not yet had a bullet failure from Berger so I can't tell you what the problem might be but I bet Eric and the people at Berger will do everything that they can to figure it out.
Hey Eric, can I get a free t-shirt or hat for this supportive post? J/k of course.