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CED Customer Service

 
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  #8  
Old 11-05-2010, 10:57 AM
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Join Date: Jun 2010
Location: Huron, SD
Posts: 306
Re: CED Customer Service

Quote:
Originally Posted by Kevin Cram View Post
Chances are that this entire thread will be deleted soon. One of Len's rules are if you have a problem with a product or company don't let any one know about it on line. Keep it to your self and the company. Why keep someone else from going through the same head aches you have.
Yes, and this is the singular complaint I have about this site. It serves the companies well... but sure as heck does not serve the end users. Thusly, this website is useless when doing product research. Its a GREAT site for discussing technique or methods... but its impossible to get an unbiased view of a product here because all there is to read is the positive side.
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  #9  
Old 11-05-2010, 11:03 AM
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Join Date: Nov 2008
Posts: 202
Re: CED Customer Service

I have noticed the biased reviews towards a number of things also, where can I get unbiased reviews? thanks
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  #10  
Old 11-05-2010, 11:10 AM
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Join Date: Jun 2010
Location: Huron, SD
Posts: 306
Re: CED Customer Service

Whoa, slow down. I wasn't accusing len of doing biased reviews. I'm simply saying that when browsing the forums for information about a product... you only hear the positive experiences because no threads that are created specifically to share a negative experience are allowed to exist.

I created a custom google search with about 15 gun related forums that I use when I want to research a product.

long range hunting
snipershide
snipercentral
6mmbr
calguns
ar15.com
m4carbine
ar15armory
etc etc etc
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  #11  
Old 11-05-2010, 11:40 AM
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Join Date: Nov 2008
Posts: 202
Re: CED Customer Service

I meant that you only receive positive information that is basically biased, because of what you said.

I didn't mean the official reviews on the front page.
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  #12  
Old 11-05-2010, 11:48 AM
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Join Date: Jun 2010
Location: Huron, SD
Posts: 306
Re: CED Customer Service

Quote:
Originally Posted by timeless61 View Post
I meant that you only receive positive information that is basically biased, because of what you said.

I didn't mean the official reviews on the front page.
Ok, we're on the same page then. I didn't need to go slapping len's face. He does some fine work for the long range community.
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  #13  
Old 11-05-2010, 03:27 PM
B23 B23 is offline
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Join Date: Oct 2008
Location: Spokane, Wa.
Posts: 930
Re: CED Customer Service

I have the same unit as you all do and for the sake of NOT jinksing, is that even a word, myself I won't comment on the good luck I've had with my CED M2.

But, I will ask a question. I do not have the infrared screens, only the standard screens the kit came with but have any of you tried or thought of trying the infrared screens? Did customer service by chance suggest these other screens? I ask because even though I have had good luck with my unit so far, I've considered buying the other screens. But, I would hate to spend the money if they are likely no better.

Thoughts????
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  #14  
Old 11-05-2010, 03:43 PM
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Join Date: Nov 2008
Posts: 202
Re: CED Customer Service

yes, they most definitely would be better in almost all conditions especially not perfect sun 10-2. I was going to buy them until they would not give me a price on the used battery pack, and did not seem to want to sell me a used one, or atleast let me use a used one until the new ones came in. I was prepared to buy them. new battery packs are due in mid december I was told.

I gave up on mine because of how they handled it and their customer service or lack of, and also, time is of the essence for me this time of year. I am out now 6 weeks of shooting through a chrony thanks to my M2. still no call back today as I was promised.

CED admitted how finicky their chronograph can be to me over the phone, they said if the sun is not covering both screens evenly, like later in the day or morning even if it is bright and sunny there can still be errors, so I think they should most likely raise the price, and make the IR screens an option from day one instead of the normal screens, you can build the "coffin" to keep the sun from interfering. they did say on bright days, the sun can conflict with the IR screens, so that could be a slight problem, but on cloudy or overcast days, I get errors or no readings at all with the regular screens.

In the meantime, I have spoken with someone at PACT, and they said their IR screens are pretty much to replace the standard screens in all conditions, and the sunlight does not matter for their IR system.

I also spoke with Oehler, and if my new PACT does not work out, I will order one, they said they do not use IR on te 35, and it seems like people do not really have the need, he said there is only a few situations where the 35 can be finicky, the geometry of it and the sun had to be just right from what he said. but at $595, and having money to now spend at Midway, and less of wait, I will try the PACT for now.
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