Long Range Hunting Online Magazine


Go Back   Long Range Hunting Online Magazine > Rifles, Reloading, Optics, Equipment > AR15/10 Rifles


Reply

White oak

 
LinkBack Thread Tools Display Modes
  #15  
Old 07-16-2012, 09:02 PM
Silver Member
 
Join Date: Jun 2010
Posts: 464
Re: White oak

I just wanted to post the email response I got from John Hollinger when I asked when my barrel might be done, since they were 4 weeks late, this is the email he sent me!

Hi Thomas,
I apologize that we have not met our delivery schedule. We do try hard, but sometimes we miss them. Phone calls and e-mails slow down the production process greatly so in order to help us both out we are cancelling your order at this time so you will not feel the need to make the calls and send the multiple e-mails.

Again, my apologies for not living up to the standard of customer service that we try to deliver.

Thank you,
John Holliger
White Oak Armament
White Oak Armament
309-376-2288


This is awesome customer service huh!!! and when I called he basically said that he doesn't need to cater to me. John went on to say that his lead time that he gives his customers was just his "best guess." I asked why he couldnt put my order thats 4 weeks overdue to the front of the production line and he said "I do them as they come in" well the problem is that my order was 4 weeks late and the others he was working on were 3 weeks early.

John may be a great shooter and provide good barrels but his business sense is garbage!

So he canceled my order after waiting 12 weeks because he thought that this was the best way to handle being late on my order.

needless to say I ordered a noveske barrel and it was to my door in 5 days. I will never do business with white oak again and I will show everyone that wants to order his barrels this email he sent.

just beware that if you dont want to do it as john wants you probably wont get what you want.
Reply With Quote
  #16  
Old 07-17-2012, 05:32 AM
Gold Member
 
Join Date: Feb 2003
Location: Illinios
Posts: 540
Re: White oak

esorenson

Same thing here. I actually thought my patches were giving me false indications.
Reply With Quote
  #17  
Old 07-17-2012, 05:16 PM
Silver Member
 
Join Date: Oct 2009
Posts: 229
Re: White oak

Thomas,

That sounded like an unusual response from John. I wonder what triggered it. Perhaps he perceived you as one of those customers who are not worth doing business with due to the aggravation. Your presenting his email in a vacuum does little to shed light on the totality of the transaction. Perhaps you should post your own emails to White Oak and detail your phone calls.

I don't do business with clients that I perceive are more trouble than they are worth. Life is too short. This may be one such occasion for John.

Dan
Reply With Quote
  #18  
Old 07-17-2012, 09:10 PM
Silver Member
 
Join Date: Jun 2010
Posts: 464
Re: White oak

Quote:
Originally Posted by DZelenka View Post
Thomas,

That sounded like an unusual response from John. I wonder what triggered it. Perhaps he perceived you as one of those customers who are not worth doing business with due to the aggravation. Your presenting his email in a vacuum does little to shed light on the totality of the transaction. Perhaps you should post your own emails to White Oak and detail your phone calls.

I don't do business with clients that I perceive are more trouble than they are worth. Life is too short. This may be one such occasion for John.

Dan
well I placed the order with jane and was quoted 8 weeks. I put the 8 week lead time into my calendar and then when the 8 weeks were up I attempted to send an email on their site to see what the status of my order was. I waited 3 days with no answer so I called to see if there was a problem with them receiving my email with no answer so I left a message. I waited another 3 days and then sent an email from my personal email directly to the sales department at white oak (same email I received my order from) with no response. I waited 2 more days and made another phone call since the two emails and one phone call hadnt been returned. It was 10 days since I sent the first email when I caught jane on the phone on that last call.

Jane said that it was going to be about 10 weeks instead of 8 weeks so I clarified that that was in only 1 week from the time when we were talking. she assured me that it would be done and shipped then.

So I waited and again contacted them AFTER the 10 weeks had passed. Jane again said it was going to be another 2 weeks and then I asked this simple question, "are you guaranteeing me that it will be done and shipped in 2 weeks from now? You keep telling me '2 more weeks' so I just want a more solid date, if its going to be 4 or 6 more weeks then I just want to know." Jane assured me it was only 2 more weeks. I then said "well is there anything you can do for me since you guys are late and keep pushing the date back...something like throwing in free shipping or expedited shipping?" jane said she could so I was ok that she now was at least throwing me a little bone here.

Lets remember that this is only a barrel and john isnt making the blanks just contouring and chambering them. this isnt for an entire build or anything.

So at the 12 weeks I called again and sent an initial email with no answer to the sales department (I clarified that they received my last emails) with no answer.

Then I was thinking that the problem was Jane (John business assistant) and she was just loading me with hot air and she was the main problem. So I sent an email that included John's email so I knew he would get it.

Instead of him addressing the issue with jane not providing the customer service she should he basically sent me the above email. I called him on the phone after receiving the email and asked what he was thinking and his response was that if I didnt like the service he was providing to go somewhere else. I explained that his company made a promise and I was only asking him to live up to it or at least be strait with me. It was like talking to a brick wall. I tried to ask him if he has filled orders that were early on their delivery dates (like a barrel he promised in 12 weeks that was shipped in 10) and he said yes, so I asked him why he wasnt making my order that was behind wait? He said he does the orders as they come in, and I asked why wouldnt he do orders that are the closest to being due (closest to their promised delivery dates) and he said he doesnt do that. then I asked how he makes the projected delivery dates he gives his customers and he says its his best guess and that was it.

Maybe I caught him on an off day or whatever but I have been in the gun business at the highest volume gun store in washington as their top salesman so its not like i dont have a clue. I have also been in other customer service and his response was ridiculous. He basically wasted 12 weeks of my time because he couldnt deliver on his promise. the funny thing I told him was that if he actually delivered the barrel as promised in the 8 weeks there wouldnt have been any emails or phone calls, also if I got a strait answer the first time or a response to any of my attempts to contact them that I wouldnt have had to try to make other attempts. Once he realized that his companies actions and especially the poor customer service from his assistant Jane caused the problem he didnt want to talk or make it right. He didnt want to say he was wrong so he told me to go away.

So now to you, what business do you own? if you are a business owner then how would you have treated your customer? How would you have felt or what would you expect if you were in my shoes and couldnt get any responses from them after multiple attempts over different media and gave a 2-3 day window between transmissions?

Last edited by midnightmalloy; 07-17-2012 at 09:14 PM. Reason: typo
Reply With Quote
  #19  
Old 07-18-2012, 04:43 PM
Silver Member
 
Join Date: Oct 2009
Posts: 229
Re: White oak

Thomas,

I practice law and I choose my clients carefully. Some are just not worth having due to the grief they cause.

I am also an owner of a new car dealership. The theory that the customer is always right only goes so far. You have to look at the circumstances and make a judgment call. Once again, some customers are not worth having.

I don't know what triggered John's reaction, but I can tell you it was quite unusual for him. I have always found him to be polite, soft spoken and helpful. His work is first rate.

Dan
Reply With Quote
  #20  
Old 07-21-2012, 10:50 AM
Bronze Member
 
Join Date: Jan 2011
Posts: 44
Re: White oak

Quote:
Originally Posted by midnightmalloy View Post
I just wanted to post the email response I got from John Hollinger when I asked when my barrel might be done, since they were 4 weeks late, this is the email he sent me!

Hi Thomas,
I apologize that we have not met our delivery schedule. We do try hard, but sometimes we miss them. Phone calls and e-mails slow down the production process greatly so in order to help us both out we are cancelling your order at this time so you will not feel the need to make the calls and send the multiple e-mails.

Again, my apologies for not living up to the standard of customer service that we try to deliver.

Thank you,
John Holliger
White Oak Armament
White Oak Armament
309-376-2288


This is awesome customer service huh!!! and when I called he basically said that he doesn't need to cater to me. John went on to say that his lead time that he gives his customers was just his "best guess." I asked why he couldnt put my order thats 4 weeks overdue to the front of the production line and he said "I do them as they come in" well the problem is that my order was 4 weeks late and the others he was working on were 3 weeks early.

John may be a great shooter and provide good barrels but his business sense is garbage!

So he canceled my order after waiting 12 weeks because he thought that this was the best way to handle being late on my order.

needless to say I ordered a noveske barrel and it was to my door in 5 days. I will never do business with white oak again and I will show everyone that wants to order his barrels this email he sent.

just beware that if you dont want to do it as john wants you probably wont get what you want.

That's the funniest reply to multiple emails and calls I've ever read. My next upper is definitely WOA. I can sympathize w/the business owner on this one.
Reply With Quote
  #21  
Old 07-21-2012, 12:37 PM
Gold Member
 
Join Date: Feb 2003
Location: Illinios
Posts: 540
Re: White oak

You wont be sorry.
Reply With Quote
Reply

Bookmarks

Thread Tools
Display Modes


Similar Threads for: White oak
Thread Thread Starter Forum Replies Last Post
in the white dud Gunsmithing 4 02-26-2011 07:04 AM
FS Williams Rem 700 SA BDL TG in-the-white (IN) safarihunter Gun Parts - Stocks, Barrels, Actions, etc. 0 01-27-2009 03:52 PM
White Elk Guy M Nature Photography 4 10-16-2008 08:16 PM
The Angry White Man hawkshaw59 General Discussion 1 02-19-2008 12:25 AM
Where did White man go wrong ? Sendero_Man Humor 1 10-02-2007 10:12 PM


All times are GMT -5. The time now is 10:52 AM.


Powered by vBulletin ©2000 - 2014, Jelsoft Enterprises Ltd.
Content Management Powered by vBadvanced CMPS
All content ©2010-2014 Long Range Hunting, LLC