I mailed my Tac-Elite-i off December 6, 2013 following return instructions/forms. I read this Forum and anticipated about 30 days to get it back. Today, January 9, 2014 is not too far from the 30 day window. But, I was disappointed that I didn't get even an email acknowledgment from PSE that they had received my Tac-i. I don't even know if it arrived, or if it could be lost in transit, or stolen. To me, that is the qualifying information that is necessary to determine whether to buy from a company or not. If they won't communicate with you that they received a return, then they are too small a company to do what I would consider to be a successful business.
Perhaps I am mistaken and wrong. Maybe my complaint should be with LRH, and how it is that I bought from them, but I have to deal with the manufacturer for returns (but still not getting any feedback about whether my returned item arrived). I don't recall even finding a telephone number for PSE that I could call to try to find out if my bow arrived, as my customer anxiety grew, nor an email address. I searched every link I could find on PSE's web site for a way to contact them and found none. Then, when they dropped the Tac-Elite line, my first throught was that I was screwed and by a company (that didn't intend that, but was out of luck). I could have called LRH, but the Forum suggested I had to wait about 30 days, so I thought I would wait. And now, I don't know what to think other than I was stupid to wait and not, at least, call LRH. I am writing now just to express being perplexed at why any "wanne be" company, online, would try to do business in this way.
I do believe "the system" will work for me, but every day I wish my repaired Tac Elite
-i would arrive so that the wait could be settled. Small companies can be great, but they can also be a pain in the ---, when you deal with them via the web and online. On the other hand, every small company I have dealt with online, has had a communication system intact and available to me and each has responded. Why PSE hasn't is a mystery, and now after 33 days of waiting I am beginning to suspect that my return never arrived and now what the h--- am I supposed to do. I guess I have to be my own small company of just me and contact UPS and file a claim that my cross bow was lost in transit (evidenced by my not receiving an email that it arrived) and go from there.
I am not going to say that I am a dissatisfied customer, because my returned and fixed bow may arrive later this evening, or tomorrow, or the next day...and I will be pleased when it arrives. The wait time hasn't bothered me. The only thing that has bothered me is not receiving any communication from PSE.
If any of you readers, who returned your cross bow received a communication from PSE, please reply, so that I can determine what situation I am really in.